Plantronics Corded Headset Blackwire C610 User Manual

Plantronics  
Blackwire C610  
Blackwire C620  
USER GUIDE  
 
POWERING  
WEARING THE HEADSET  
Powering the C610 & C620  
1. Identify the Components  
1 Adjustable Headband  
2 Receiver  
1
The USB adapter is automatically  
powered on upon inserting into the  
USB port of the computer.  
3 Click Stop Turret  
4 Clothing Clip  
No additional software or drivers are  
required to use this headset with  
Microsoft Office Communicator.  
6
1
5 Headset Cord  
6 Ear Cushion  
2
3
7 Boom  
8 Noise-Canceling Microphone  
7
8
5
INSTALLING PERSONO® SUITE SOFTWARE  
Plantronics PerSono Suite software provides the link between your headset and the  
softphone application on your computer. PerSono Suite software provides the ability to  
remotely detect and answer/end a call from your softphone application via the headset  
call control button.  
4
1
With the CD inserted, go to the PerSono Suite main screen and click on “Install the  
PerSono Suite Software.”  
2
Your softphone may require you to choose which audio device you wish to use. Please  
refer to softphone documentation for details.  
NOTE When the USB adapter is installed, it becomes the default audio device in your  
computer. You can set preferences manually in the Windows® operating system through  
the Sounds and Audio Devices option in the Control Panel.  
2
NOTE Once installed we recommend that you set PerSono Suite to launch whenever the  
Windows operating system starts.  
2.1  
Configuration and Status  
2. Adjust the Headband  
: Right click on the headset system tray icon and choose “Open”. This will bring up  
the PerSono Suite Basic Options and Current Status Screens.  
To adjust the headband, lengthen or shorten the  
band until it fits comfortably. The clickstop feature  
keeps the headband securely adjusted.  
Refer to online application help for explanation details on the PerSono Suite  
software.  
Position the headset receiver so that the foam  
cushions sit comfortably over the center of your  
ears.  
2.1 Adjust to fit.  
4
5
 
Adjusting Volume  
3.2  
3
To increase listening volume, press the upper end (+) of the volume button. To decrease  
listening volume, press the lower end (-).  
To adjust the listen or speak volume of the softphone, please refer to the softphone  
user documentation.  
Front Back  
3.1  
To adjust the listen or speak volume of the audio device on the computer, use the Sound  
and Audio Device section on the control panel.  
3.3  
3.4  
Muting a Call  
3. Adjust the Mouthpiece  
3.1 Hold the receiver securely against your ear with one hand.  
With your other hand, adjust the clickstop turret and the microphone so that the  
tip sits two finger- widths from the corner of your mouth. (To prevent breath noise,  
avoid putting the microphone in front of your mouth.)  
3.2 Carefully bend and shape the boom with both hands as shown. Avoid bending or  
twisting the boom near the microphone or earpiece.  
During a call, briefly press the mute button to mute the microphone. When muted, the  
Mute LED will be lit.  
To unmute press the button again.  
USING YOUR HEADSET  
Answering/Ending/Making Calls  
with PerSono Suite on Softphone  
MEDIA MANAGER  
PerSono Suite provides user selectable options to manage the output to your headset from  
supported media players when a call comes in and when it ends. This feature is under Media  
Players in the PC Panel section of Persono Suite.  
To make a call, simply dial the number via your softphone application.  
To answer or end a call, press the answer/end button.  
For Softphones Not Compatible with PerSono Suite  
most current information on softphone compatibility.  
If your softphone is not currently supported by PerSono Suite, remote detection and  
answer/end via the headset does not function. Pressing the call control button on the  
headset will not function; you must answer the call from the softphone.  
Putting a call on hold  
If your softphone supports this feature, holding down the answer/end button for 2  
seconds will place the call on hold. Refer to your phone’s user guide for additional features  
available while on hold. Pressing the answer/end button again will take the call off hold.  
7
6
 
TROUBLESHOOTING  
Problem  
Solution  
I cannot hear caller.  
• The USB adapter is not set as the default  
audio device. Use the Audio settings  
in Windows under Sounds and Audio  
Devices to select “Plantronics C610/  
C620” as the audio device.  
• Listening volume is too low. Press the  
volume up button on the headset.  
Callers cannot hear me.  
• Headset is muted. Press the mute  
button on headset to unmute the  
microphone.  
• Headset microphone boom aligned  
incorrectly. Align the headset boom with  
your mouth.  
• The USB adapter is not set as the  
default Voice device. Use the Voice  
settings in Windows under Sounds and  
Voice Devices to select “Plantronics  
C610/C620” as the voice device.  
Sound in headset is distorted.  
I can hear echo in headset.  
• Lower the listen volume on your  
softphone until the distortion disappears.  
• Adjust volume on headset.  
The other headset I was using to  
listen to music does not work any  
more.  
• The USB adapter will set itself as the  
default audio device in Windows. Use  
the Audio settings in Windows under  
Sounds and Audio Devices to change  
the device used for audio.  
My headset stops responding  
to button presses.  
• When a PC goes into standby or  
hibernation, the USB adapter no longer  
is powered on. Be sure your PC is in an  
active state.  
Plantronics, Inc.  
My headset does not work  
• Check compatibility list on www.  
plantronics.com/personocall to ensure  
your softphone is compatible for remote  
answer and disconnect.  
with the headset I am using on my  
PC. (I cannot answer or disconnect  
from the headset call button).  
345 Encinal Street  
Santa Cruz, CA 95060  
• When a PC goes into standby or  
hibernation, the USB adapter is no longer  
powered on. Be sure your PC is in an  
active state.  
United States  
Tel: 800-789-4971  
• Be sure PerSono Suite software is  
installed and running.  
©2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Blackwire, PerSono Suite, and Sound  
Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their  
respective owners.  
Patents EM 001024681-0001; 001024681-0002; Patents Pending  
83001-22 (11.09)  
8
 

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