Plantronics Wireless Office Headset WG201 B User Manual

Voyager® PRO UC  
Wireless Headset System  
WG201/B  
User Guide  
 
Contents  
1 Package Contents and Features.................................4  
1.1 USB Adapter............................................................ 4  
1.2 Headset ................................................................... 4  
2 Set Up .........................................................................6  
2.1 Connecting USB Adapter to PC.............................. 6  
2.2 Charging Headset.................................................... 6  
2.3 Fitting Headset ........................................................ 6  
5 Using Your Headset with Your Bluetooth  
Mobile Phone............................................................11  
Pairing Your Headset to Your Bluetooth  
Mobile Phone............................................................... 11  
Placing, Answering and Ending Calls  
with Your Headset and Bluetooth Mobile Phone......... 11  
6 PerSono® Suite Software ..........................................12  
Softphone Support ...................................................... 12  
Battery Life................................................................... 12  
Settings Screen – Headset and USB Adapter............. 13  
Help for USB Adapter Settings.................................... 13  
PC Panel Screen.......................................................... 14  
Advanced Settings....................................................... 14  
Support Screen............................................................ 14  
Updates ....................................................................... 14  
7 Troubleshooting and Common Questions.................15  
3 Using Your Headset System with  
Microsoft Office Communicator ..................................8  
Powering Headset On/Off.............................................. 8  
Placing, Answering and Ending Calls with  
Microsoft Office Communicator .................................... 8  
4 System Information .......................................................... 9  
Muting a Headset Call ................................................... 9  
USB Adapter Indicator Light.......................................... 9  
Headset Indicator Lights and Tones.............................. 9  
Out of Range Warning ................................................. 10  
Low Battery Warning ................................................... 10  
Checking Battery Level................................................ 10  
Turning Headset Indicator Blue Flash On/Off.............. 10  
Mute Warning .............................................................. 10  
Pairing Headset to USB Adapter................................. 10  
Plantronics Voyager PRO UC User Guide  
 
1 Package Contents and Features  
1.1 Voyager PRO UC USB Adapter and Charger  
USB Adapter  
CD includes:  
• PerSono® Suite Software  
• Complete User Guide  
USB Charging Cable  
AC Charger  
1.2 Voyager PRO UC WH200/B Headset  
Soft Gel Eartips (Small & Large)  
and Foam Eartip Covers  
Headset with Pre-Installed Medium  
Eartip  
Plantronics Voyager PRO UC User Guide  
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Voyager PRO UC USB Adapter Features  
Pairing Button  
Indicator Light  
Voyager PRO UC WH200/B Headset Features  
Volume Up (+) and Down (-) Buttons  
(also controls mute)  
Status Indicator Light  
Eartip  
Power On/Off  
Check Battery Button  
Call Control Button  
Micro USB Charging Jack  
Dual Microphones with  
Wind Screens  
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2 Set Up  
notE The USB charging cable can also be used to charge the  
headset. To successfully charge your headset with the USB cable  
the PC must be on and in active state (not standby). The charging  
time will vary according to the number of other devices drawing  
power from the PCs USB port(s).  
2.1 Connecting USB Adapter to PC  
1 Insert the USB adapter into USB Port on PC. The indicator  
light on the USB adapter will be solid red to indicate the USB  
adapter is powered on.  
2.3 Fitting Headset  
The headset comes configured for the right ear. Ensure a proper  
fit for optimal sound clarity and comfort.  
1 Guide the earloop behind your ear and place the  
headset so that the speaker and eartip rest comfortably  
in your ear.  
ImPoRtAnt notE For best performance it is recommended  
that Windows is updated with Service Pack levels listed below:  
1
®
Microsoft Windows XP-Service Pack 3 (SP3) or later  
®
Microsoft Windows Vista -Service Pack 1 (SP1) or later  
2
2.2 Charging Headset  
2 For optimal voice clarity, pivot the boom up or down to  
1 Connect the AC charger to outlet and headset.  
The indicator light on the headset will be solid red to indicate  
that the headset battery is charging.  
point the microphones toward the corner of your mouth.  
The headset can be worn on either ear by adjusting the  
microphone boom. To convert for wearing on the left ear:  
2 Charge for at least 30 minutes prior to the first use.  
A full charge takes 1.5 hours.  
3 Pivot the boom into an upright position.  
4 Rotate the boom and speaker to the other side of the  
headset.  
3
CHARgIng TIME  
30 min .....................  
Minimum charge  
before first use  
Indicator  
Light  
1.5 hours ................  
Full charge  
4
notE Always charge at near room temperatures; never charge  
battery at temperatures below 0ºC (32ºF) or above 40ºC (104ºF).  
Plantronics Voyager PRO UC User Guide  
6
 
Changing Eartips  
The headset comes with the medium eartip installed. You can  
replace it with the optional small or large eartip provided.  
1 to remove the eartip, grip the eartip with your thumb and  
forefinger. Gently push it into the speaker housing and  
rotate it a quarter turn to the left. Gently lift the eartip  
away from the headpiece.  
1
2 to attach a new eartip, align the tabs on the eartip with  
the slots on the speaker housing. Gently push the eartip  
into housing while turning it a quarter turn to the right.  
the eartip will stop rotating when it is attached.  
2
NOTE The optional foam eartip cover can be used for a more  
comfortable and stable fit.  
Plantronics Voyager PRO UC User Guide  
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3 Using Your Headset System with  
microsoft office Communicator  
Powering Headset on/off  
The headset will be ready to use once it has been charged as  
described in Section 2.2 Charging Headset.  
To power the headset on press and hold the Power On/Off button  
for two seconds. The headset indicator light will remain solid blue  
for two seconds to confirm that the headset is powered on.  
notE The USB adapter indicator light will remain solid blue  
when the headset is powered on and paired to the headset. The  
indicator light will remain solid red when the headset is powered  
Indicator Light  
Power On/Off Button  
on but not paired to the headset.  
To conserve power you may optionally power the headset off  
by pressing the Power On/Off for two seconds. The headset  
indicator light will remain solid red for two seconds to confirm that  
the headset is powered off.  
notE Once powered off you will not be able to use the headset.  
Placing, Answering, and Ending Calls with microsoft office Communicator  
To place a call  
Short press call control button on headset. Dial number using Microsoft Office Communicator.*  
Short press call control button on headset.  
To answer a call on the headset  
To answer a call when already on an Short press the call control button once to end the mobile phone call then press again to answer  
active call on your mobile phone  
your Microsoft Office Communicator call.  
To end a call on the headset  
Short press call control button on headset.  
*Consult Microsoft Office Communicator Help for more information on how to place a call.  
notE You can also answer calls directly from Microsoft Office Communicator by clicking on the Call Alert that appears on your PC screen.  
In this case the call will be directed to the default speakerphone which may not be your headset. Consult Microsoft Office Communicator  
Help for more information.  
For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at  
Plantronics Voyager PRO UC User Guide  
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4 System Information  
muting Headset During a Call  
Volume Up (+) and Down (-) Buttons  
To mute a call, press and hold the volume + and - buttons  
simultaneously until you hear a status prompt. The sequence  
will start with low-high tones plus a voice prompt “Mute On” (in  
English). The low-high tones repeat after 15 minutes to advise  
mute is activated. The full sequence repeats every 30 minutes  
until mute is de-activated.  
To unmute a call, press and hold the volume + and - buttons  
simultaneously until you hear high-low tones followed by a voice  
prompt “Mute Off” (in English).  
USB Adapter Indicator Light  
USB Adapter Status  
Indicator Light  
Flashes blue  
Flashes red and blue  
Solid blue  
Headset in talk mode  
USB adapter and headset pairing  
Connected, no activity  
Powered on - headset not paired  
Solid red  
Headset Controls and Indicators  
Action  
Indicator Light  
tone  
Power On/Off  
Press Power/Off button 2  
seconds  
On: solid blue for 2 seconds  
Off: solid red for 2 seconds  
On: ascending tone  
Off: descending tone  
Check if headset is powered on Short press call control button  
or volume + or - button  
Short blue flash  
None  
Incoming call  
None  
Flashes blue  
Three single low tones  
Call answer/end  
Short press call control button  
Short blue flash  
Single low tone followed by low-  
low-high tones  
Adjust the volume (during a call) Short press volume + or -  
Single blue flash  
Tone at each change in volume.  
Double tone when min/max  
volume level reached  
button  
Call indicator light  
(enable/disable)  
With headset powered on, press Turn indicator on: blue glow  
Single low tone  
power, volume + and - buttons  
increases for 2 seconds  
Turn indicator off: blue glow  
fades for 2 seconds  
simultaneously for 1 second  
Reconnect after leaving range for Short press call control button  
more than 30 seconds  
Single blue flash  
Single low tone  
Plantronics Voyager PRO UC User Guide  
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Checking Battery Status  
Pairing Headset to USB Adapter  
To check the battery status, the headset must be powered on.  
Short press the power button. The indicator light flashes red to  
show the battery charge level as shown below.  
The headset and USB adapter are supplied paired to each other.  
However, if you wish to use a replacement headset with your  
existing USB adapter, the units can be paired to each other by the  
following method:  
Charge Indicator Lights  
1 Ensure your replacement headset is fully charged.  
Red Flashes  
Battery Level  
More than 2/3 full  
2 Press and hold the power button until the indicator light  
flashes red and blue. The headset is now in pairing mode.  
S
notE If you don’t see the red and blue flash, press and hold the  
power button to turn your headset off. Then press and hold the  
power button again until you see the red and blue flash.  
S S  
1/3 to 2/3 full  
3 Place the USB adapter in pairing mode by pressing  
and holding the pairing button on the adapter for two  
seconds. The pairing light will flash red and blue.  
S S S  
Less than 1/3 full  
4 When the pairing light on the USB adapter goes solid  
blue, the headset and the USB adapter are paired.  
Automatic Battery Status Alerts  
notE Take caution pairing the USB adapter. Do not press hard.  
Please “press” with both fingers rather than push on the USB  
adapter to avoid damage to the USB adapter or USB port.  
When the battery charge is very low, a tone and voice prompt in  
English will automatically occur. See below.  
Low Battery Warnings  
Battery Level  
Tone  
Voice Prompt  
30 minutes of talk  
time remaining  
(this alert only occurs  
during an active call)  
Double high tone “Battery Low”  
every 15 minutes repeats every  
30 minutes  
10 minutes of talk  
time remaining  
Triple high tone  
every 30 seconds repeats every 3  
minutes  
“Recharge Battery”  
out of Range Warning  
If you are on a call you will hear the audio degrade as you move  
out of range.  
If you stay out of range, active calls will be suspended. Calls will  
be re-established upon walking back into range.  
Plantronics Voyager PRO UC User Guide  
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5 Using Your Headset with your  
®
Bluetooth mobile Phone  
3 Use the commands on your phone to locate the headset.  
Pairing your Headset to your Bluetooth  
mobile Phone  
For most phones select Settings>tools>Connections>  
Bluetooth>Search>PRoPlantronics. See your phones user  
guide for more information.  
1 turn on your mobile phone and enable Bluetooth. For  
most phones select Settings>tools>Connections>  
Bluetooth>on. See your phones user guide for more  
information.  
4 When prompted for a passkey, enter 0000 (4 zeros). The  
headset indicator light will flash blue when paired successfully.  
notE To pair your headset with an additional phone, turn on the  
phone then repeat steps 2 through 4.  
2 Press and hold the power button on the headset until  
the indicator light flashes red and blue. The headset is  
now in pairing mode.  
notE For detailed pairing instructions for popular mobile phones  
notE If you don’t see the red and blue flash, press and hold the  
power button to turn your headset off. Then press and hold the  
power button again until you see the red and blue flash.  
The headset will stay in pairing mode for three minutes.  
Placing, Answering, and Ending Calls with your Headset and Bluetooth mobile Phone  
To place a call  
Dial number on your mobile phone keypad.  
Short press call control button.  
To answer a call  
To answer a call when already on an active  
Microsoft Office Communicator call  
Short press the call control button to end the Microsoft Office Communicator call, then  
press again to answer your mobile phone call.  
To end a call  
Short press call control button.  
Redial last number*  
Double press call control button. There will be a double low tone on each press. A final tone  
indicates the last number has been redialed.  
Activate voice dialing*  
Press and hold call control button for two seconds. First tone on key press start followed by  
a second tone which indicates voice dial is activated.  
Reject a call  
Missed call  
Press call control button for one second until you a single low tone.  
Tap any button to clear the indicator light. The indicator light will triple flash purple every 10  
seconds for 5 minutes or until cleared.  
Transfer a call from your mobile phone to  
your headset  
While on a call, press the call control button for one second until you hear a single tone  
followed by double low tones.  
Transfer a call from your headset to your  
mobile phone  
While on a call, press the call control button for one second until you hear a single tone  
followed by double low tones.  
* Only available on mobile phones and carriers that support these features.  
Plantronics Voyager PRO UC User Guide  
11  
 
6 PerSono Suite Software  
It is highly recommended that you install the PerSono Suite  
software. Though your Voyager PRO UC system will operate  
without the software running it will limit the systems capabilities.  
3 the “manage API Access Control” screen will pop  
up stating that “Another program is trying to access  
Skype”. the name of the program will appear as  
“PerSonoSuite.exe” with the publisher “Plantronics,  
Inc.” You must select “Allow this program to use Skype”  
and click oK.  
PerSono Suite software allows you to do the following with your  
Voyager PRO UC system:  
• Answer/end calls from the PC remotely with the headset  
(requires use of supported softphone)  
• Customize your headset and USB adapter settings to your  
personal preferences  
• Automatically manage your PC multimedia so you never miss a call  
• Quickly access links to product support and software/firmware  
upgrade information  
Softphone Support  
For a list softphones supported by PerSono Suite refer to www.  
plantronics.com/SoftphoneCompatibility PerSono Suite  
software supports all the softphones on the list with no additional  
steps by the user except Skype.  
4 to confirm that PerSono Suite is now supporting Skype,  
go to the “PC Panel” tab in PerSono Suite and ensure  
that Skype is listed under “Softphones”.  
To allow Skype to be a supported softphone in PerSono Suite  
please follow these steps:  
1 Ensure PerSono Suite software is running on your PC.  
You will see a headset icon in the lower right portion of  
the PC tray bar when PerSono Suite software is running.  
2 If Skype is running on your PC, Skype will notify you of  
the event that “PerSonoSuite.exe wants to use Skype”.  
Go to the “new event” tab located in the upper right of  
the Skype window and click on the red flag. You then  
will need to click on the “PerSonoSuite.exe” link to be  
taken to the “manage API Access Control” screen.  
Battery Life  
At the lower left corner of the screen (and for all software  
screens), you will see one of the following icons indicating the  
approximate charge left in the headset battery.  
100%  
75%  
50%  
25%  
Less than 5 mins  
Plantronics Voyager PRO UC User Guide  
12  
 
Settings Screen – Headset and USB Adapter  
The Settings Screen allows you to customize the adapter and headset to your preference. The Voyager PRO UC System is shipped with the  
default settings and can be changed as described in the Settings column below.  
notE Some parameters may appear as grayed out. PerSono Suite automatically grays out parameters that do not apply to a particular  
Plantronics device.  
Settings – Headset  
Feature  
Settings  
Default  
Mute tone  
On/off  
On  
Ring tone – PC  
Sound 1/sound 2/sound 3  
On/off  
Sound 2  
Ring tone volume – PC  
Ring Tone - Mobile  
Ring Tone Volume - Mobile  
Second Inbound Call  
On  
Sound 1/sound 2/sound 3  
On/off  
Sound 1  
On  
Ring continuously/ring once/ignore  
Ring continuously  
Settings – USB Adapter  
Feature  
Settings  
Default  
Wideband  
On  
Audio bandwidth – PC  
Ring both headset/PC  
Wideband/narrowband  
On/Off  
Help for USB Adapter Settings  
Audio  
Bandwidth  
The system will support both narrowband and wideband audio from the PC.  
Wideband  
PC  
Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio  
consumes more battery power and has more stringent access criteria which reduces the number of  
systems that can be deployed in a small area.  
All PCs support wideband audio.  
When switching between narrowband and wideband audio, you must re-establish the audio link for the  
changes to take effect.  
Plantronics Voyager PRO UC User Guide  
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PC Panel Screen  
Support Screen  
• Choose whether you want PerSono Suite software to launch  
when you login to Windows.  
The support screen provides on-line access to this printable user  
guide, frequently asked questions, how to contact Plantronics,  
and software upgrade information. The current version of software  
and firmware currently running on your system is also shown here.  
• See a list of supported softphones running on your PC.  
• See which Plantronics device is attached to your PC and  
working with PerSono Suite software.  
• Customize how you want the PerSono Suite software to  
manage your multimedia when a call begins/ends.  
Updates  
All the required software and firmware for your Plantronics device  
can be remotely updated if and when updates are available. You  
can control how frequently the system will check for available  
updates. When updates are available, you can view all pending  
updates and decide when to download and install any one of  
them.  
Advanced Settings  
microsoft office Communicator Dial-tone Enabled  
If this feature is set to ON, when a PC radio link is established,  
Microsoft Office Communicator will assume the user is trying to  
place a VOIP call and provide a dial tone.  
The particular version of PerSono Suite software and headset/  
base firmware running on your system is always reflected in the  
VERSIONS fields.  
If this feature is set to OFF, when a PC radio link is established,  
Microsoft Office Communicator will sit idle.  
notify me when updates are available: By enabling this check  
box, you will activate a periodic automatic check for available  
software and firmware updates.  
“Microsoft Office Communicator Dial-tone Enabled” can be set to  
ON or OFF.  
Microsoft Office Communicator Certified product:  
Default Setting = ON  
When this parameter is enabled, automatic check for updates will  
be activated and the frequency field will be highlighted allowing  
you to choose the frequency of checking for updates, e.g., once  
every 3 months, once every month or once every week.  
Standard product: Default Setting = OFF  
Audio Sensing Enabled  
Audio Sensing is a special feature supported by Plantronics  
wireless devices that can detect audio signal at the USB port  
and automatically establish a PC radio link between the base and  
wireless headset without the user having to press the PC call  
control button. If the parameter “Microsoft Office Communicator  
Dial-tone Enabled” is set to ON, every time the user presses the  
PC call control button the Microsoft Office Communicator dial  
tone will be heard. However, the user may have pressed the PC  
call control button to listen to music, etc., and does not want to  
hear the dial-tone. In this case, if the user sets the “Audio Sensing  
Enabled” parameter to “ON”, the radio link will be established  
automatically when any PC audio is detected at the USB port,  
thus eliminating the need for the user to press the PC call control  
button.  
When this parameter is disabled, automatic check for software/  
firmware updates is disabled.  
Check For Updates: You can choose to check for available  
software/firmware updates at any time by clicking on the Check  
For Updates button.  
Available Updates: Following an automatic or manual check for  
updates, this field will be populated with any applicable software  
and firmware updates.  
“Audio Sensing Enabled” can be set to ON or OFF.  
Microsoft Office Communicator Certified product: Default Setting  
= ON  
Standard product: Default Setting = OFF  
Plantronics Voyager PRO UC User Guide  
14  
 
7 troubleshooting and Common Questions  
troubleshooting — microsoft office Communicator Usage  
My headset doesn’t work with  
Microsoft Office Communicator.  
Make sure your headset is charged.  
Make sure your headset is on and connected.  
Press the call control button on your headset.  
Fine tune the listening volume with the call control button.  
If the volume is still too low, adjust the listening volume on the PC using Microsoft Office  
Communicator*.  
The sound is distorted or I hear Reduce speaking volume on the PC using Microsoft Office Communicator*.  
an echo in the headset.  
Point microphone towards your chin.  
If the distortion is still present, lower the volume using the call control button.  
While on an Microsoft Office  
Communicator call I want to  
accept a call from my mobile  
phone.  
Short press the call control button for less than 1 second (this will disconnect the Microsoft Office  
Communicator call.) Press the call control button again to connect with your mobile phone.  
Reconnecting the Bluetooth link If you turn on the headset beyond Bluetooth range, and then return within it, you may need to  
between your headset and USB reestablish the Bluetooth link by pressing the USB adapter button.  
adapter.  
Talk time performance is  
significantly degraded even  
after a full recharge.  
* Consult Microsoft Office Communicator Help for more information  
Plantronics Voyager PRO UC User Guide  
15  
 
troubleshooting — mobile Phone Usage  
My headset does not  
work with my phone.  
Make sure the headset is fully charged.  
Make sure headset is paired with the Bluetooth phone you are trying to use.  
See “Pairing Your Headset to your Bluetooth Mobile Phone” on page 11.  
My phone did not locate the  
headset.  
Turn both your phone and headset off and on, and then repeat the pairing process on page 11.  
I could not enter my PIN code.  
I cannot hear caller/dial tone.  
Turn both your phone and headset off and on, and then repeat the pairing process on page 11.  
Your PIN code, or Passkey, is 0000 (4 zeros).  
The headset is not turned on. Press the call control button for approximately 2 seconds until you  
hear a tone or see the indicator glow blue.  
Your headset is out of range. Move the headset closer to the Bluetooth phone.  
Your headset battery is drained. Charge your battery. See “Charging Headset” on page 6.  
The listening volume is too low. Incremental tapping of the call control button will adjust volume.  
Make sure that the headset fits properly. See “Fitting Headset” on page 6.  
Audio quality is poor.  
Your headset is out of range. Move the headset closer to the Bluetooth phone.  
Callers cannot hear me.  
My headset falls off my ear.  
Make sure that headset is sitting correctly in ear with boom pointing towards corner of mouth.  
See “Fitting Headset” on page 6.  
Make sure that headset is sitting correctly on your ear with boom pointing towards corner of  
mouth.  
See “Fitting Headset” on page 6.  
Plantronics Voyager PRO UC User Guide  
16  
 
Plantronics, Inc.  
345 Encinal Street  
Santa Cruz, CA 95060  
United States  
© 2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design, PerSono, Plantronics Voyager, and Sound Innovation are  
trademarks or registered trademarks of Plantronics, Inc. Microsoft, Windows and Vista are trademarks or registered trademarks  
of Microsoft Corporation. Skype is a trademark of Skype Limited or other related Skype companies. The Bluetooth word mark is  
owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics is under license.  
Patents US 5,210,791; Patents Pending.  
81979-01 (10.09)  
 

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