Administrators
Guide
Table of Contents
Introduction ..........................................................................................................1
Overview ..............................................................................................................1
Typical Deployment .............................................................................................1
Features ..............................................................................................................2
Communication Protocol Options ........................................................................2
Preparing For Installation...........................................................................3
Pre-installation Information..................................................................................3
DHCP Server Configuration.................................................................................3
Installation.............................................................................................................4
Configuration.......................................................................................................5
User Accessible Configuration Options................................................................5
Phone Book ..................................................................................................5
Settings .........................................................................................................5
System Information ......................................................................................5
Administrator Accessible Options .......................................................................5
Local Configuration .............................................................................................6
Summary of Configuration Data ..........................................................................7
Restoring Default Configuration...........................................................................8
Upgrading the Firmware.......................................................................................8
Managing the SoundStation IP 3000 - 3Com NBX..............................................9
Appendix: A ........................................................................................................10
Restarts ..............................................................................................................10
Special Features ...................................................................................................10
Statistics ............................................................................................................10
Appendix B: Start Up ....................................................................................11
Appendix C: Troubleshooting....................................................................12
Appendix D: Status Messages...................................................................13
Introduction
This Administrator’s Guide outlines the
key features of the SoundStation IP
3000 - 3Com NBX conference phone
and gives step-by-step instructions for
installation and configuration.
This guide is for System Administrators
or Network Administrators who will
deploy and support this product in their
networks. To use this guide, you should
have a working knowledge of the 3Com
NBX system.
Overview
The SoundStation IP 3000 - 3Com NBX
has been specifically designed to work with
3Com NBX Call Processors. It will not
work with other VoIP protocols like H.323.
Typical Deployment
A typical deployment of the SoundStation
IP 3000 - 3Com NBX is shown in
Figure 1.
Figure 1 - Typical 3Com NBX Network Setup
SoundStation IP 3000 - 3Com NBX
NBX Business Phone
Ethernet Switch
3Com NBX Call Processor
NBX 100
ai
ii
Sit
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1M n
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ii
n
Bi
Public
Switched
Telephone
Network
1
Features
This section provides a brief overview
of the characteristics and features of the
SoundStation IP 3000 - 3Com NBX.
ꢀ Frequency response of
ꢀ Conference
300 Hz to 3500 Hz
ꢀ Redial
ꢀ Full Duplex/Echo Cancellation,
ꢀ Call Transfer
Clarity® by Polycom
ꢀ DTMF (Dual-Tone Multi-Frequency)
ꢀ Real-time Call Statistics
ꢀ Locally managed configuration options
ꢀ Local Speed Dial Directory
ꢀ Silence Suppression
ꢀ Comfort Noise Generation
ꢀ User-Selectable Ringer tones
ꢀ Audio codec support:
ꢀ G.711 µ-law
ꢀ Operation in Layer 2 or Layer 3
environments
ꢀ ADPCM
ꢀ Three context-sensitive soft keys
ꢀ Multiple Call Support (up to 2 calls)
Please refer to the User Guide for more
detailed information on how to use the
phone.
ꢀ Call Hold
Communication Protocol Options
The SoundStation IP 3000 - 3Com NBX
uses the NBX protocols and can operate
in either a shared/switched topology
or a routed network.
If the NBX Call Processor is located
on a different network segment, or if an
NBX Call Processor can not be found,
the SoundStation IP 3000 - 3Com NBX
will switch to Layer 3 mode and use
either DHCP or statically configured IP
parameters to detect and register with the
NBX Call Processor.
When connected to the same physical
network as the NBX Call Processor, the
SoundStation IP 3000 - 3Com NBX will
auto-discover the NBX Call Processor
using the NBX protocol.
2
Preparing For Installation
Pre-Installation Information
Collect the following information
before installing the SoundStation
IP 3000 - 3Com NBX:
Layer 2 Mode
Layer 3 Mode Using DHCP
IP address of the NBX
Layer 3 Mode Using Static IP
None
IP address of the Phone
IP address of Router
IP address of the DNS Server (if used)
Domain Name (if used)
DHCP Server Configuration
If using the Sound Station IP 3000 -
3Com NBX in Layer 3 Mode using DHCP,
ensure that the following DHCP options
are configured on the DHCP server:
Option Number
Description
Example
1
Subnet Mask
255.255.255.0
172.16.5.1
3
Router
6
DNS Server
172.16.5.100
172.16.5.99
184
NBX Call Processor Address
3
Installation
The SoundStation IP 3000 - 3Com NBX
ships with the following items.
SoundStation IP 3000 - 3Com NBX
One 6 Foot Long Ethernet Cable
One Power Cord
Installation Instructions
and Users Guide
One Power Interface Module
One 25 Foot Long RJ45
Keyed Cable
Quick Reference Card
Warranty Card
One Power Brick
Figure 2 -
Connect the SoundStation
IP 3000 - 3Com NBX as follows:
Connecting the SoundStation IP 3000 - 3Com NBX
PIM
1 Place the SoundStation IP 3000
- 3Com NBX on a table in a noise
free environment.
5
AC Power
2 Connect the 6 feet long Ethernet cable
between the LAN port of the PIM and
an Ethernet switch port.
3 Connect the free end of the 25 feet
long keyed RJ45 cable to the bottom of
the phone. (The other end of this cable
should come pre-connected to the PIM.)
4
2
Port
AC Adapter
Data
Network
4 Connect the power adapter to the PIM.
5 Plug the Power adapter into an AC
outlet with the supplied power cord.
6 Once connected to the AC outlet,
the SoundStation IP 3000 - 3Com NBX
will power up and go through a boot-up
sequence. It will take approximately
15 seconds before any information is
displayed on the LCD.
Bottom of IP 3000 - 3Com NBX
3
4
Configuration
SoundStation IP 3000 - 3Com NBX
configuration is managed locally at the
phone using the LCD display the keypad.
The system offers two levels of
ꢀ User
ꢀ Administrator
Administrative privileges are obtained
through a login process that requires an
administrative password.
configuration privileges:
User Accessible Configuration Options
Users have limited access to the phone’s
configuration. Specifically, users only have
access to the speed dial, contrast and ringer
settings. In addition there is read only
access to system information.
Speed Dials
System Information
Users have unrestricted access to the
Speed Dials to edit entries, search for
entries, and place phone calls.
Users have read-only access to other
SoundStation IP 3000 - 3Com NBX
configuration information including
Network parameters, and versions of
software.
Settings
User may change the following settings:
ꢀ LCD Contrast
ꢀ Ringer
Administrator Accessible Options
Administrator options are password
protected. The default password is **#
In addition to any user settings,
the administrator has access to
the following parameters:
Ethernet Configuration
Network Setup
ꢀ Ethernet port
ꢀ Network parameters (e.g. DHCP)
ꢀ NBX Call Processor (MAC, IP)
Configuration & SW Update
ꢀ Software updates
Diagnostics
ꢀ Ping
Restore Defaults
ꢀ Network Statistics
ꢀ Call Statistics
ꢀ Restore configuration to factory default
Change Passcode
ꢀ Managing phone passwords
5
Local Configuration
MAIN MENU
Access Local Speed Dials
Check Voice Mail
Call Pickup
Call Park
Do Not Disturb
Fwd Calls to Voice Mail
Flash Hook
Local Functions
Program Speed Dials
Settings
Admin Setup
System Information
Contrast
Language
Ringer
Network Setup
DHCP Enable/Disable
IP Address
IP Mask
Router IP Address
Domain
DNS
To enter the Administration
Configuration menu:
NCP MAC
DHCP NCP IP
User Defined NCP IP
TFTP
Use Alt TFTP
Alt TFTP
1 Press the Menu hardkey
2 Select Local Functions
3 Select Admin Setup
4 Enter the password
Use the scroll and Select keys
to navigate through the menu.
The Menu key moves up a level
and, the Exit key closes the menu.
Diagnostics
Ping
Network Statistics
Call Statistics
DSP Statistics
Ethernet Port Config
Update Software
Update Software
Restore Defaults
Change Password
6
Summary of Configuration Data
Parameter
User
Administrator Available
Default
Value
Comment
Controlled Controlled
Options
DHCP
N
N
N
N
N
N
N
N
N
N
N
N
-
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
Y
Y
-
Enable/Disable
Enable
-
IP Address
-
-
See Note
IP Mask
-
-
See Note
Router1
-
-
See Note
Domain
-
-
-
DNS
-
-
-
NCP Mac
-
-
-
DHCP NCP IP
User Defined NCP IP
TFTP Server
Use Alternate TFTP
Alternate TFTP
Server
-
-
-
-
-
-
-
-
Obtained from DHCP
Y/N
N
-
-
-
-
-
-
-
-
Ethernet Port Configuration
N
Y
Auto, 100-FDX,
100-HDX,10-FDX,
10-HDX
Auto
Language
LCD Contrast
Ringer
Y
Y
Y
Y
Y
Y
English
English
8
-
-
-
Levels 1-24
Pro, Biz, Euro,
Chirp, Bell
Pro
Volume
Y
Y
Y
N
Y
N
N
N
N
N
N
N
N
Levels 1-10
4
-
Administrator PW
MAC Address
NCP MAC Address
Host Name
N
N
N
N
N
N
N
N
N
N
N
-
**#
-
-
-
-
-
-
-
-
-
-
Boot Version
OS Version
-
-
Read-only
Read-only
Read-only
Read-only
Read-only
-
-
SW Version
-
-
Software File Name
Hardware Revision
Dial Tone
-
-
-
-
Tone 1
G.711
Tone 1
G.711
Codec
Note: IP address, mask and Router1
are either obtained from DHCP or
set by Admin for Static IP Operation.
7
Restoring Default Configuration
1 Press the Menu Key.
5 In the Admin Menu scroll down and
choose Restore Defaults. Press Select.
2 Scroll down to the Local Functions
and press Select.
6 A message will appear requesting
a confirmation of the action.
3 Scroll down to Admin Setup and
press Select.
7 Press Confirm. SoundStation IP 3000
- 3Com NBX will restore the
4 Enter the Administrator Password
configuration and automatically restart.
(default is **#)
Upgrading the Firmware
The SoundPoint IP 3000 – 3Com NBX
runs firmware locally on the phone to
provide all of the call features and the
interaction with the NBX Call Processor.
Firmware updates will be provided from
time to time. Polycom recommends that the
firmware be updated as soon as possible
when new versions are released. These
updates can be loaded onto the SoundPoint
IP 3000 – 3Com NBX using the NBX
NetSet Software Upgrade Utility.
To initiate the process:
1 Log into the NBX system
2 Go to Operations -> SW Upgrade
3 Enter name of upgrade file e.g.
filename.taz
4 Click upgrade
The upgrade process will take
a few minutes.
When either the phone or the NBX Call
Processor restarts the new firmware will
be downloaded to the phone.
8
Managing the SoundStation IP 3000 - 3Com NBX
On the NBX System
Adding, removing or modifying a
SoundStation IP 3000 – 3Com NBX
telephone to the NBX system, is done
using the NBX NetSet utility.
There are two methods for Adding
new telephones to the system:
ꢀ The simplest and most common method ꢀ If Auto Discovery is disabled, new
is Auto Discovery. When Auto
Discovery is enabled, a new
SoundStation IP 3000 – 3Com NBX
telephones must be configured using
Manual Mode. Both methods are
described in detail in the NBX Admin
Guide supplied with the NBX Call
Processor.
SoundStation IP 3000 – 3Com NBX
connected to the LAN will be assigned
the next available telephone number.
This number will appear on the
telephone’s display panel.
SoundStation IP 3000 - 3Com NBX
appears in the NBX administration utilities
as device of the type ThirdParty
9
Appendix: A
Restarts
The SoundStation IP 3000 - 3Com NBX
will restart under the following conditions.
After certain configuration changes
(i.e. Changing DHCP/Static IP Mode
or the Router IP address).
Special Features
SoundStation IP 3000 - 3Com NBX
recognizes several special key sequences
that are not available through the regular
user interfaces to allow special features to
be invoked.
The following describes the commands that
may be entered from the keyboard.
Keyboard Command
Accessible State
Feature Description
123#
Menu
Restart the Phone
Statistics
The phone maintains statistics related to
the Network, Last Call, and DSP usage.
Network
Calls
The following Network related statistics
are displayed on the screen:
The statistics for each call
is maintained separately.
ꢀ Packets Received - Rcv
ꢀ Packets Transmitted - Xmt
ꢀ Receive Errors - REr
The following statistics are displayed
on the screen:
ꢀ Receive Codec - RxType
ꢀ Transmit Codec - TxType
ꢀ Receive Packet Count- RxCnt
ꢀ Transmit Packet Count - TxCnt
ꢀ Receive Discard - RxDisc
ꢀ RxLost - RxLost
ꢀ Broadcast Packets - BCast
Statistics can be reset by pressing
the Clear softkey.
Call statistics are kept until
a new call is placed.
10
Appendix B: Start Up
When the SoundStation
IP 3000 - 3Com NBX
is powered up,
Power On
it will follow the
Start-Up Sequence
illustrated in the
associated diagram.
Load Software
From FLASH
Yes
No
NBX Found
At Layer 2
No
DHCP Yes/No
Yes
Get Params
From DHCP
Phone Retries
No
NBX Found At
Layer 3
Registration With
NBX Server
Upgrade (If Necessary)
Phone Registers And
Is Ready for Use
11
Appendix C: Troubleshooting
Below are some suggestions for
troubleshooting the phone.
LCD/LED Not On
’Starting Application,
Please Wait’ Message
Never Goes Away
Make sure the SoundStation IP 3000 -
3Com NBX is plugged in properly and
power is applied.
Message Never Goes Away Software on
the SoundStation IP 3000 - 3Com NBX
needs to be reloaded. Initiate an update
by restarting the phone (if set for Auto
Configuration) or manually by going
to the Update Menu under Admin Setup.
‘Obtaining IP’ Address
Message Never Goes Away
SoundStation IP 3000 - 3Com NBX is set
up for DHCP and is unable to contact
the DHCP server. Check that the device
is plugged in to a network port, that it
has access to a DHCP server, and that the
DHCP server is configured properly. The
DHCP server may have run out of leases.
SoundStation IP 3000 - 3Com
NBX Does Not Ring On An
Incoming Call
Make sure the user setting for ringer
is set to ‘On’.
12
Appendix D: Status Messages
This section summarizes the messages
that are displayed on the SoundStation
IP 3000 - 3Com NBX.
Message
Phone State
Notes
Polycom, Inc. Copyright 2001
Initialization in Progress
About 15 seconds after power up
After Power up and during boot load
This message will be displayed while the
boot code is loading. A bong will also
be heard before the actual DHCP Discovery
process is started.
Waiting for NCP
Searching for NBX Call Processor
The phone is working in Layer 2 mode.
Obtaining IP Address
(Press Menu to Re-configure)
When DHCP is initiated or while Static
IP is being configured
If an NBX Call Processor is not found
at Layer 2, the phone switches to
Layer 3 mode.
Starting Application.
Please Wait …
While the application is being loaded
During update process
This message is also displayed while
auto configuration is in progress.
Updating …(%) done
DO NOT POWER OFF
After contacting the TFTP server,
SoundStation IP 3000 - 3Com NBX will
automatically update. This message will
also occur when update is locally initiated.
Updating …100% done
After update is complete
Rebooting
Please wait ...
SoundStation IP 3000 - 3Com NBX is
rebooting
Due to configuration change
or after update.
Restarting
Please wait ...
Resting state or in Menu
When manual restart is initiated.
13
Technical Support in the United States
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
Polycom®, SoundStation®, and the Polycom logo design are registered trademarks
of Polycom, Inc. in the U.S. and various countries. ©2001 Polycom, Inc. All Rights Reserved.
3810-07140-001 RevC
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